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XHIOQI SHOP

Shipping Policy

Buyer will pay for the shipping [Currently only available in the Philippines] -J&T Express[not shoppee express], GRAB, Lalamove

Refund Policy

-Refunds are only allowed within 24 hours of cancellation >NO REFUNDS once the order is shipped > The product(s) is damaged from shipping [valid only after 7 days of receiving the product(s), and can only be done once.] -If the buyer was responsible for the damage to the product(s), it's not valid for refund. -If there are multiple damaged product(s) please send all the damaged product(s) back and it will be refunded. 

Cancellation / Return / Exchange Policy

-Cancellation is only allowed within 24 hours of placing the order -Replacement allowed if... > The product(s) is damaged from shipping [valid only after 7 days of receiving the product(s), and can only be done once.] -If the buyer was responsible for the damage to the product(s), it's not valid for replacement. -If there are multiple damaged product(s) please send all the damaged product(s) back and it will be replaced. > The product(s) isn't correct [valid only after 7 days of receiving the product(s), and can only be done once. You must send back the product(s)] -You must present the correct receipt/order