Shipping Policy
Refund Policy
We do not offer refunds for:
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Change of mind or personal dislike after purchase.
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Items damaged due to customer mishandling.
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Custom or personalized orders (unless defective).
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Digital commissions already completed and delivered.
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Event-exclusive merch after purchase.
Cancellation / Return / Exchange Policy
🔄 CANCELLATIONS
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Physical items: Orders can be cancelled within 24 hours of purchase, as long as the item has not yet shipped.
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Digital items/Commissions: Cancellations must be requested before work has started. Once work has begun or a draft has been sent, only a partial refund may be issued (based on progress).
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Rush orders or event exclusives are non-cancellable.
📦 RETURNS
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Returns are accepted only for defective or incorrect items.
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Item must be unused, in original packaging, and returned at the buyer’s expense unless it was our error.
Non-returnable items include:
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Custom/personalized products
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Stickers, pins, and keychains once opened
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Digital files or completed commissions
🔁 EXCHANGES
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Exchanges are accepted only if:
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You received the wrong item
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Please contact us within 3 days of receiving the item, with clear photos.
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We will cover shipping costs for valid exchanges due to our error.