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httsp://cosplay.ph/Chayeegraphy

charynemoto@gmail.com

Shipping Policy

Processing Time
Time needed to prepare and pack an order before it's shipped.
Example: 1–3 business days.
Shipping Time
Time it takes for a package to arrive once shipped.
Example: 5–7 business days for domestic orders.
Shipping Carriers
Couriers or postal services used.
Example: Lalamove, LBC, J&T Express, Shopee Xpress, DHL, FedEx.
Shipping Rates
Flat-rate or calculated based on weight, distance, or order total.
Example: Free shipping for orders ₱2,000+.
Shipping Coverage / Availability
Areas where shipping is offered.
Example: Philippines only, or Worldwide.

Eligibility for Refunds
Conditions under which customers may request a refund.
Example: Damaged item, wrong item sent, non-receipt, etc.
Non-Refundable Items
List of items that are not eligible for refunds.
Example: Sale items, digital downloads, personalized/custom items.
Refund Request Timeframe
How long customers have to request a refund.
Example: Within 7 days of receiving the item

Proof of Purchase
Requirement for order confirmation or receipt.
Return Condition
Item must be unused, unopened, and in original packaging.
Return Shipping
Who shoulders the cost of returning the item.
Example: Buyer is responsible unless the item was damaged or wrong.
Refund Method
How refunds will be processed.
Example: Back to original payment method, store credit, or GCash refund.
Processing Time
How long it takes to approve and process the refund.
Example: 5–10 business days.

Digital Product Policy
No refunds for instant downloads or digital files.
Pre-Orders or Made-to-Order Items
May be non-refundable or require a restocking fee.
Partial Refunds
If only part of a set or bundle is returned.
Defective Item Replacement First
Replacement may be offered before a refund is considered.

Order Cancellation Window
Customers can cancel within a specific time (e.g., 1–2 hours after purchase or before item is shipped).
Cancellation After Shipment
Orders can’t be canceled once shipped or processed.
Custom Orders / Made-to-Order Items
Cannot be canceled once production has started.
How to Cancel
Customers must email/message with their order number and reason.
Cancellation Fees
Option to charge a minimal fee for canceled confirmed orders (especially for COD).

Return Eligibility
Item must be unused, in original packaging, and returned within a set number of days (e.g., 7–14 days after delivery).
Non-Returnable Items
- Digital downloads
- Custom/personalized items
- Sale or clearance items
- Opened or used items (e.g., skincare, food)
Return Shipping Responsibility
Customers are usually responsible unless the item was defective or incorrect.
Condition for Approval
Must include proof (photos/videos) for damage or issue before approval.
Return Address & Instructions
Provide where to send returns and how to package them safely.

Exchange Conditions
Only for wrong sizes, colors, or damaged items.
Timeframe for Exchange
Must be requested within X days of receiving the item (usually 3–7 days).
One-Time Exchange Rule
Most shops allow only one exchange per order.
Stock Availability Clause
Exchanges depend on stock availability.
Exchange Processing Time
How long it takes to ship the replacement item.

Defective Product Protocol
Must report within 24–48 hours of receipt, with unboxing video or photo proof.
Restocking Fees
Optional for large-value returns or custom packaging.
No Show / Failed Delivery
No returns/exchanges allowed if customer was unresponsive during delivery attempts.
Tag Requirement
Return/exchange only allowed if tags or original stickers are still attached.
COD Cancellation Penalty
For frequent order cancellations or refusal to accept Cash on Delivery (COD) orders.