Clandestine
Shipping Policy
Processing Time:
Orders are processed within 3-5 business days after payment is received.
Shipping Rates & Delivery:
We offer standard shipping within the Philippines. Shipping rates are calculated at checkout, and estimated delivery times are 3-7 business days.
Tracking Information:
A confirmation email with tracking details will be sent once your order is shipped. Please allow up to 48 hours for tracking information to update.
Refund Policy
Eligibility:
Refunds are available for damaged or defective items. Contact us within 7 days of receiving your order with a description and photos of the issue.
Non-Refundable Items:
- Sale items
- Custom orders
Process:
If approved, refunds will be processed to your original payment method within 5-10 business days.
Cancellation / Return / Exchange Policy
Order Cancellations:
Orders can be canceled within 12 hours of purchase.
Returns & Exchanges:
Returns and exchanges are accepted within 14 days of delivery for eligible items in their original condition. Customers are responsible for return shipping costs unless the item is defective.
Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact us immediately with photos. We will provide instructions for a return or exchange.